Privacy policy

Privacy Policy

Last Updated: October 19, 2026

Overview

Duo Threads ("Duo Threads," "we," "us," or "our") operates our retail website at www.duostudiodesigns.com, including all related information, content, features, tools, products, and services (collectively, the "Services").

Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

This Privacy Policy explains how we collect, use, process, disclose, and protect personal information when you visit our website, browse our products, create an account, make a purchase, subscribe to marketing communications, or otherwise interact with Duo Threads.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please review this Privacy Policy carefully to understand how we handle your information.

1. Personal Information We Collect

"Personal information" refers to information that identifies, relates to, describes, or can reasonably be associated with an individual.

Depending on how you interact with our Services, we may collect the following categories of information:

Contact Information

First and last name
Email address
Phone number
Billing and shipping addresses

Payment & Financial Information

Payment method and transaction details
Billing information
Payment authorization and confirmation information
Other information necessary to process purchases and refunds

Payments are processed through Shopify and applicable third-party payment providers. Payment information is handled according to the security practices and privacy policies of those providers.

Account Information

Account credentials and identifiers
Account preferences and settings
Saved addresses and other account information

Order & Shopping Information

Products viewed or purchased
Shopping cart activity
Order history
Returns, exchanges, and cancellation requests
Product preferences and shopping interactions

Communications

Customer service inquiries
Emails and messages exchanged with our team
Product reviews, feedback, and other information voluntarily submitted

Device & Website Usage Information

IP address
Browser type and device information
Website navigation and interactions
Cookies and similar tracking technologies
Information about how visitors access and use our Services

We collect and process this information only as permitted or required by applicable law.

2. How We Collect Personal Information

We may collect personal information through several sources.

Information You Provide Directly

We collect information when you:

Place an order
Create or manage an account
Subscribe to marketing communications
Contact customer service
Submit a form, review, or inquiry
Otherwise provide information through our website

Information Collected Automatically

When you access our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This information may include device details, browsing activity, website interactions, and other technical information.

Information from Service Providers & Partners

We may receive information from Shopify, payment processors, shipping providers, marketing platforms, analytics providers, and other third parties that help us operate our business.

3. How We Use Your Personal Information

Duo Threads may use personal information for the following business purposes.

Order Processing & Fulfillment

We use information to:

Process and confirm purchases
Collect and verify payments
Prepare and fulfill orders
Arrange shipping and delivery
Send order confirmations and tracking notifications
Manage returns, refunds, and customer service requests

Customer Accounts & Shopping Experience

We may use information to:

Create and maintain customer accounts
Remember preferences
Provide product recommendations
Improve website functionality
Personalize shopping experiences
Analyze customer interactions and shopping trends

Marketing & Advertising

We may use personal information to:

Send promotional emails and product announcements
Share information about new collections, sales, and special offers
Deliver marketing communications where permitted
Display relevant advertisements on our website and third-party platforms
Measure the effectiveness of marketing campaigns
Personalize advertising based on website activity and shopping interactions

Marketing communications are subject to applicable consent and opt-out requirements.

Customer Support & Communication

We use information to respond to inquiries, resolve concerns, provide assistance, and communicate important account or order updates.

Fraud Prevention & Security

We may use information to detect, investigate, and prevent fraudulent transactions, unauthorized account access, security incidents, and other potentially harmful activity.

Legal & Regulatory Compliance

We may process personal information when necessary to comply with applicable laws, respond to lawful requests, enforce our policies, resolve disputes, or protect our legal rights.

4. Email & SMS Marketing

If you subscribe to Duo Threads marketing communications, we may send you emails regarding new products, promotions, special offers, and other brand updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

Where SMS marketing is offered, text messages will be sent in accordance with applicable consent requirements, and opt-out instructions will be provided.

Opting out of marketing communications does not prevent us from sending necessary transactional messages, including order confirmations, shipping notifications, account updates, and customer service communications.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide functionality, improve performance, understand website activity, and support marketing and advertising.

These technologies may be used to:

Remember shopping cart contents and preferences
Maintain website functionality and security
Analyze website traffic and visitor behavior
Improve customer experience
Measure marketing campaign performance
Support personalized advertising

Some cookies are necessary for the website to function, while others support analytics, personalization, and advertising.

You may be able to manage cookie preferences through our website's privacy settings or through your browser settings.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

6. How We Disclose Personal Information

We may disclose personal information to trusted third parties when necessary for legitimate business purposes, as permitted by applicable law.

These parties may include:

Shopify & E-Commerce Service Providers

Shopify hosts our online store and processes information necessary to operate our e-commerce Services.

Payment Processing Providers

Payment providers process transactions, verify payment information, and assist with fraud prevention.

Shipping & Fulfillment Providers

We may share shipping addresses, contact details, and order information with carriers and fulfillment service providers to deliver purchases.

Marketing & Advertising Partners

We may disclose certain information to marketing providers, advertising platforms, analytics services, and other partners that help us deliver and measure promotional communications.

Depending on your location, certain advertising-related disclosures may be considered a "sale" or "sharing" of personal information under applicable privacy laws, even when no money is exchanged for the information.

You may have the right to opt out of these activities.

Technology & Business Service Providers

We may use service providers for website hosting, customer service, data analytics, cloud storage, security, and other business functions.

Legal & Business Purposes

We may disclose information when required by law, in response to valid legal requests, to protect our rights, or in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

At Your Direction

We may disclose information when you request, direct, or consent to a particular disclosure.

7. Relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to provide, secure, and improve its platform and related features.

Information submitted through our website may be transmitted to Shopify and authorized service providers, including providers located outside your country of residence.

Shopify may also process certain information across participating merchants to provide enhanced commerce, analytics, fraud prevention, and advertising features.

For certain processing activities, Shopify determines how and why personal information is processed and is responsible for responding to applicable privacy requests.

For additional information, please review the Shopify Consumer Privacy Policy:

https://privacy.shopify.com/en

You may also exercise applicable privacy rights relating to Shopify's processing of your information through Shopify's available privacy tools.

8. Third-Party Websites & Links

Our website may contain links to third-party websites, applications, social media platforms, or other external services.

These websites and services operate independently of Duo Threads and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or accuracy of third-party websites.

We encourage you to review the privacy policies of any third-party services you choose to access.

Information shared publicly on social media or other public platforms may be visible to others and may be used according to those platforms' policies.

9. Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe your child has provided personal information to us, please contact shop@duothreads.com so we can review your request and take appropriate action.

As of the date of this policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined by applicable law.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and misuse.

However, no method of transmitting or storing information is completely secure.

We cannot guarantee absolute security of information transmitted through the internet or stored electronically.

We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Maintaining customer accounts
Processing and documenting transactions
Providing customer support
Complying with tax, accounting, and legal obligations
Preventing fraud
Resolving disputes
Enforcing our policies and agreements

Retention periods may vary depending on the type of information, legal requirements, and legitimate business needs.

When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our retention practices.

12. Your Privacy Rights & Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request information about the personal data we collect, use, or maintain about you.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format.

Right to Opt Out of Certain Advertising Practices

Depending on applicable law, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

Right to Manage Marketing Preferences

You may opt out of promotional emails and other eligible marketing communications through the unsubscribe or opt-out instructions provided.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

These rights are not absolute and may be subject to verification, exceptions, or limitations under applicable law.

13. Exercising Your Privacy Rights

To exercise applicable privacy rights, you may contact us using the information provided below or use the privacy controls made available through our website.

Email: shop@duothreads.com

We may need to verify your identity before responding to certain requests.

Where permitted by law, you may designate an authorized agent to submit requests on your behalf. We may request documentation verifying that authorization.

We will respond to requests within the timelines required by applicable law.

Certain privacy requests relating to Shopify's independent processing activities may be handled directly by Shopify.

Additional information is available at:

https://privacy.shopify.com/en

14. Global Privacy Control & Tracking Preferences

Depending on applicable law and our website configuration, we may recognize Global Privacy Control (GPC) signals as requests to opt out of certain personal information sharing or targeted advertising.

Where required by law, supported GPC signals will be honored for the browser or device sending the signal and, where technically possible, associated accounts.

For information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

Other browser-based "Do Not Track" signals may not be recognized unless required by applicable law.

15. International Data Transfers

Although Duo Threads operates in the United States, Shopify and our authorized service providers may process or store personal information in other countries.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we use appropriate safeguards and recognized transfer mechanisms for international transfers of personal information.

For transfers subject to European Economic Area or United Kingdom data protection requirements, these safeguards may include applicable standard contractual clauses or other legally recognized transfer mechanisms.

16. Privacy Complaints & Appeals

If you have concerns about how Duo Threads collects, uses, or processes personal information, please contact us.

We will review your concerns and respond as appropriate.

Depending on your location, you may have the right to appeal certain privacy decisions or submit a complaint to an applicable data protection authority.

17. Changes to This Privacy Policy

Duo Threads may update this Privacy Policy periodically to reflect changes to our website, business operations, technology, legal requirements, or privacy practices.

When changes are made, we will update the "Last Updated" date at the top of this page.

Material changes will be communicated when required by applicable law.

We encourage customers to review this policy periodically.

18. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Duo Threads | Customer Support