We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.
The following items are final sale and cannot be returned:
- Items purchased with a discount code of 30% off or more
- Items that are marked “Final Sale” on the website
- Sorority Apparel
- Custom Apparel + Custom Accessories
- Seasonal Items
- Hats + Jewelry + Hair Accessories
- Bodysuits + Bralettes + Intimates + Swimwear
All return requests must be made within 15 days of the order being placed. After the return has been approved, please make sure it is delivered back to Duo or brought to our store within 7 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 15 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed.
HOW IT WORKS: To start a return, email firstname.lastname@example.orgPlease make the subject line: RETURN for (your order number)
If you selected to ship the item back to us, you will receive an email with a link to download a return label. Once your return is received, store credit will be emailed to you. The amount of store credit emailed to you includes a deduction for the cost of the return label.
If you selected to bring the item into the store, please return it within 14 days to 140 Ashman St. Midland, MI 48640
DAMAGED ITEMS: If you receive a damaged/defective item, please email email@example.com within 7 days of delivery. Please include a picture of the damage and your order number.
LOST PACKAGES: Duo is not liable for packages that are lost or stolen. Please email us at firstname.lastname@example.org if you believe your package was lost or stolen.
EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges.
INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing email@example.com with your order number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.
SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
PRICE ADJUSTMENTS: Should an item on the site be added to our “Sale” category after you have purchased, please contact us at firstname.lastname@example.org within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing the order.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT DUOSTUDIODESIGNS@GMAIL.COM! THANK YOU!
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