Can I change something on my order?
If you contact us WITHIN 24 HOURS of placing your order, we can usually make changes. However, if you contact us after that period of time, we cannot make changes and your order will be processed as placed.
Can I cancel my order?
If you contact us WITHIN 24 HOURS, we can usually cancel but, after that period of time, products are NON REFUNDABLE and cannot be canceled. If you want the option to return and receive a refund, you can add Seel Return Assurance at checkout. You can learn more about Seel Return Assurance here.
When will I get my order?
Our current processing time can take up to 10-12 business days. If you ordered an item that had a rush option that item will ship within the rush time frame. Shipping can take an additional 2-5 days. If you need your item sooner, please contact us (firstname.lastname@example.org) and we can try to work something out!
What is your return policy?
Since every item is made just for you we do not accept returns or exchanges, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose not to purchase Seel Return Assurance, your order is final sale. You can learn more about Seel Return Assurance here. Even if you didn't add Seel Return Assurance, if you have an issue with an item please contact us 48 hours after receiving it. If your package is lost or damaged please contact USPS directly.
We are not responsible for the treatment of the product(s) you receive after it has been delivered such as how you wash or wear your product.
My tracking says it has been returned, what does this mean?
Please make sure to double check your shipping address before you proceed with your order to avoid any additional delay or costs. We use your supplied address in our postage system and the package is sent to the provided address. If you use an incorrect zip or address, the post office may discover the package is not deliverable and return to us for an invalid address. In this case, we will be happy to resend it, however, we do have to charge a postage fee to cover the costs if it is not an error on our end. Please make sure to double check your shipping address before you proceed with your order to avoid any additional delay or costs.
My tracking number shows that it has been delivered but I haven’t gotten my package. What do I do?
We are not responsible for lost/damaged packages. If the post office has lost your package, you will want to contact them directly as it would be a postal claim.
We are a local organization, can you do our letters?
Of course we can. All of our custom designed products can be made for any organization, club or group.
I have a favorite shirt that I normally like to wear but you don’t have it on your site. Can you order it for me?
Most definitely! There are hundreds of shirts, sweatshirts, shorts, totes that we don’t list on our site. Drop us a note and we will do our best to find your blank good.
What about color variations?
We do our best to make sure or sample photos are as close to the exact product as possible but due to the huge variations in monitors, screens, browsers and phones, color samples in our products and fabrics may appear different. Since it is not possible to guarantee our online colors will look the same when you view them, we ask that you contact us first with any questions, before you order, to avoid any problem with color matching. We cannot guarantee what you are viewing is the exact color.
How do I know my shirt is going to fit me?
Custom products are not returnable for sizing issues. We provide the size chart for most of our products. Additionally, ordering a shirt too tight can lead to puckering and pulling of the letters which will ultimately lead to holes and tears around the letters. We are not responsible for damage to apparel due to incorrect sizing or care. PLEASE contact us prior to ordering with ANY questions regarding size and we will be more than happy to assist you in finding the most perfect fit for your body size and shape.
Are you an officially licensed greek vendor?
Yes! Duo Studio Designs is an Official Licensed Greek Vendor.
Where are you located?
Our physical store is located in the heart of Mid-Michigan off the campus of Central Michigan University.
Do you have a retail location?
We do! Find us on the corner of Isabella Road and High Street in Mt. Pleasant, MI. If you'd like to schedule a Pop Up shop at your school please contact us!